Contact
One address, and no contact form.
Everything reaches [email protected]. A form either posts nowhere, which is dishonest, or posts somewhere and quietly collects an IP address and a browser fingerprint you never agreed to hand over. Email does neither, and it leaves you a copy of what you sent.
Routes
Subject lines, and how long each takes.
| Matter | Subject line | Useful to include | Response |
|---|---|---|---|
| A piece of work | Enquiry | What the record has to survive, and who will read it without you | 5 working days |
| Looking for clinical safety | Anything | Nothing. We will tell you we are the wrong company and we will not try to talk you into an engagement | 5 working days |
| Access to your personal data | Data protection request | Enough to identify the correspondence | One month, as Article 12(3) requires |
| Correction or erasure | Data protection request | What is wrong and what it should say | One month |
| Data protection complaint | Data protection complaint | What happened and what you want done | Acknowledged in 5 working days, answered in one month |
| Suspected security issue | Security | Steps to reproduce, and nothing you cannot lawfully share | Same or next working day |
| Copyright, trade mark or name confusion | Legal | The right relied on and your contact details | 5 working days |
Commitments
What those numbers mean.
Five working days
A substantive reply, not an acknowledgement. If something needs longer we say so inside the five days and give a date.
One month
The period Article 12(3) of the UK GDPR sets for responding to a data subject request. Identity verification happens inside it, not on top of it. A refusal comes with written reasons and how to complain.
Security, same or next working day
A good faith report is never treated as hostile and never answered with a legal threat. Tell us before you tell anyone else and give us a reasonable window.
If we do not satisfy you
Complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, ico.org.uk. There is no fee, you do not need a solicitor, and you do not need our agreement.
No telephone number
A practice this size cannot staff a line through working hours without either missing calls or pretending someone is there. Say in your first email if a call is genuinely needed and we will arrange one.
Identity
Who you are writing to.
- Legal name
- TRYGG HEALTH LTD
- Company number
- 17061747, England and Wales
- [email protected]
- Service of documents
- The registered office recorded against company number 17061747 at Companies House is the address with legal effect
- Your email
- Enquiry threads are kept 24 months, complaint threads 6 years. Writing to us subscribes you to nothing. Detail in the privacy notice
- Not us
- Trygg.Health, a separate and unrelated company working on clinical safety. Mail for them sent here cannot be forwarded